Fraud Text Alerts
Making your world more secure…
with Text Fraud Alerts
We are always looking for new ways to stop fraud faster and with our enhanced fraud prevention tools we can do just that.
We've always monitored your account for fraud, but now we can quickly text you if we see something suspicious. If you receive a fraud alert message, simply respond whether the transaction was yours or not. And don't worry – if you miss our text we'll also try to call you or send you an email.
Be sure to update your contact information with us.
Is this service 24 hours, or only in a certain window?
Text alerts and emails are sent 24 hours a day. Calls will be sent from 8:00 AM to 9:00 PM CST. Agents are available 24/7.
How can I stop text messages if I don't want to receive them any longer?
All you need to do is respond back to the SMS text alert with the word STOP. U.S. consumers who have service through AT&T, Verizon, Sprint, and T-Mobile will not be charged message or data rates for our fraud alerts. We absorb that cost for you!
Can the alerts be sent to me when I'm travelling internationally?
You have a US phone number, but are travelling overseas, possibly on a non-US carrier. We are unable to send text or phone calls internationally, but please make sure your email address is current as we can always email you 24 hours a day 7 days a week.
How do I enroll?
We have already included you in these enhanced services as part of our fraud protection services.
What triggers these alerts?
Transactions on your Texas First Bank debit or credit cards that we have identified as potential fraud trigger the alerts.
If I receive an alert, does that automatically block my account from further purchases?
The majority of suspected fraud accounts will be blocked, just as they are today. However, some lower risk items may not be declined.
If I respond back that the transaction(s) are valid, will you automatically unblock my account?
Yes, though please keep in mind that it could take 5 – 10 minutes for a block to be removed in some situations.
How do I update my contact information?
Under Settings / Profile while logged into the bank's website, update the appropriate phone number and email address and click on Submit Profile.